If we cannot deliver the exact Item allocated to you — for example because it is lost, damaged, affected by an inventory error, duplicated, or blocked by carrier, customs, legal, or sanctions restrictions — we notify you by e-mail and in your Dashboard without undue delay, and you choose your remedy:
If you do not choose within 14 days of our notice, Credit substitution applies by default, and you may still switch to a monetary refund within a further 14 days if the Credits have not been spent. A monetary refund is always available where mandatory consumer law requires it (Art. 61 Italian Consumer Code; Art. 18 Directive 2011/83/EU) and can never be replaced by Credits without your consent.
As a Consumer you benefit from the legal guarantee of conformity under Arts. 128–135-septies of the Italian Consumer Code (Directive (EU) 2019/771): we are liable for lacks of conformity existing at delivery that appear within two years of delivery of a physical Item. Consumers elsewhere keep any non-waivable statutory warranty of their country of residence.
Covered (we will fix it — replacement where possible, or price reduction or termination with refund):
Not a lack of conformity: the specific identity or market value of a randomly-allocated Item (where the published Odds were respected), the grade certified by PSA or another grading company, ordinary handling wear of the outer case that does not affect the card or its authenticity label, and market-value fluctuations after purchase.
Report any lack of conformity to quazacards0@gmail.com with photos of the Item and its packaging. For transit damage, please contact us within a reasonable time of delivery. We will guide you through the return where one is required.
Return shipping address and the returns process for approved claims will be provided here, and by email, once confirmed.