The Platform is operated by:
MAC ENTERPRISE S.R.L.S.
Registered office: Via Gaetano Filangieri 48, 80121 Napoli (NA), Italy
Tax code / VAT no. (Codice Fiscale / Partita IVA): 11029991210
REA: NA-1149459, Registro delle Imprese di Napoli
Certified e-mail (PEC): macenterprisesrls@legalmail.it
Contact e-mail: quazacards0@gmail.com
(the “Seller”, “we”, “us”, “QuazaPacks”).
3.1. QuazaPacks sells physical collectible trading cards (primarily PSA-graded cards) and sealed trading card products through a randomized “mystery pack” format. Every Pack always contains a real, physical Item of genuine market value. There is no possibility of receiving nothing.
3.2. When you open a Pack, the specific Item you receive is determined instantly and exclusively by our backend randomization system, according to the Odds published on the Pack’s product page before purchase. The on-screen animation is purely cosmetic and has no influence on the outcome, which is fixed at the moment the Pack is opened.
3.3. The market value of the Item you receive may be lower or higher than the price paid for the Pack. By accepting these Terms you expressly acknowledge and accept this. QuazaPacks is a retail sale of physical collectibles with a randomized allocation mechanic. It is not a lottery, prize competition, betting, or gaming service: every opening always results in a physical product, no outcome consists of money or a money-equivalent, and Credits can never be converted into cash (Section 4).
3.4. Card market values displayed on the Platform (“card value”, “sell for”, or similar) are indicative estimates based on recent market data. They do not constitute a guarantee of resale value, condition beyond the stated grade, or future price.
3.5. Graded cards are sold in the condition certified by the grading company (PSA, or another company where indicated). The grade shown on the product image and label is part of the product description.
4.1. Purchases on the Platform are made using Credits. Credits are purchased with real money at the rate displayed at checkout and are added to your account balance immediately after payment confirmation.
4.2. Credits are a prepaid, non-monetary purchasing instrument valid exclusively on the Platform. Credits:
4.3. Unused purchased Credits do not expire while your account remains active. If we permanently discontinue the Platform, holders of unused purchased Credits will be offered a monetary refund of the corresponding purchase price.
4.4. Credit balances are displayed in your account at all times. In the event of a technical error affecting your balance, we will restore the correct balance based on transaction logs.
5.1. You must be at least 18 years old (or the higher age of majority applicable in your country of residence) and have full legal capacity to purchase on the Platform. By accepting these Terms you warrant that you meet this requirement. We may request proof of age at any time and may cancel orders (with refund of the purchase price) where this warranty proves false. Accounts belonging to minors will be closed and any purchase price refunded.
5.2. The Platform is intended for personal, non-commercial use by Consumers. Purchases for resale as a business activity require our prior written consent.
5.3. We ship worldwide except to countries subject to sanctions or where carriers do not operate. You are responsible for verifying that purchasing randomized collectible products and importing collectible cards is lawful in your jurisdiction. We reserve the right to refuse, cancel (with refund of the price paid for undelivered products), or restrict orders from jurisdictions where the sale or import of such products is restricted or where we cannot reliably fulfil orders.
5.4. Items are collectibles intended for adult collectors. They are not toys and are not intended for children.
6.1. The presentation of Packs and products on the Platform is an invitation to offer. Your order constitutes a purchase offer. The contract is concluded when we send you the order confirmation e-mail containing a summary of the order and these Terms on a durable medium (Arts. 49–51 Italian Consumer Code, D.Lgs. 206/2005; Art. 13 D.Lgs. 70/2003).
6.2. Before completing checkout you are shown: the main characteristics of the product; the total price inclusive of applicable taxes; the Odds applicable to the Pack; delivery arrangements and costs; the existence or exclusion of the right of withdrawal; and these Terms. The order button is clearly labelled to indicate that ordering entails an obligation to pay.
6.3. The contract may be concluded in English or Italian. In case of divergence between language versions of these Terms, the Italian version prevails for consumers resident in Italy and the English version for all other users, without prejudice to mandatory local rights.
6.4. These Terms are filed and made permanently accessible on the Platform. You can download and store them in PDF/print format at any time.
7.1. Each Pack’s product page displays the probability of each outcome group prior to purchase. Odds are expressed as percentages and apply to each individual Pack opening, independently of the results of previous openings by you or by other users.
7.2. Where the Platform displays live inventory-based odds, these reflect the current state of the card pool and may vary over time as Items are pulled and restocked. The Odds displayed at the moment you open a Pack are the Odds that apply to that opening.
7.3. The randomization outcome is generated server-side and recorded in our transaction logs before the reveal animation is displayed. On request, we will confirm the recorded outcome of any specific opening on your account.
7.4. Any statement, stream, or promotional content showing example pulls does not modify the published Odds and does not constitute a promise of a specific outcome.
8.1. After opening a Pack, the Item you received is allocated to your account and shown in your Dashboard. You may then:
8.2. Shipping costs, carriers, insurance, and estimated delivery times are displayed when you request shipment. All Items are shipped with tracking. Unless a different date is agreed, we will deliver without undue delay and in any event within 30 days of your shipment request (Art. 61 Italian Consumer Code). If we fail to deliver within an additional reasonable period set by you after that deadline, you may terminate the contract for the relevant Item and receive a remedy under Section 9.
8.3. International orders (outside the EU): you are the importer of record. Import duties, customs fees, brokerage charges, and local taxes levied by the destination country are your responsibility unless expressly stated otherwise at checkout. Refused shipments returned to us due to unpaid duties may be re-shipped at your cost or converted into Dashboard storage.
8.4. Risk of loss or damage passes to you when you (or a person designated by you, other than the carrier) take physical possession of the Item. Until then, loss or damage in transit is our responsibility and is handled under Section 9.
8.5. Items stored in the Dashboard remain physically held by us (or by our logistics partner) on your behalf, free of charge, properly identified as yours. We may set a maximum free storage period of no less than 12 months, after which we will contact you to arrange shipment or exchange for Credits.
If you are a Consumer in the EU/EEA, you may withdraw from the purchase of Credits, without giving any reason, within 14 days of purchase, provided the Credits (or the relevant portion) have not yet been used to open a Pack. The same applies to any purchased but not-yet-opened Pack. We will refund the corresponding amount within 14 days of receiving your withdrawal notice, using the original payment method, at no cost to you.
Opening a Pack triggers the immediate, irreversible performance of the randomized allocation service: a specific physical Item is instantly and definitively assigned to you and removed from the available pool, and the information revealed (the identity and value of the Item) cannot be “un-revealed”. By clicking “Open Pack” you expressly request immediate performance and acknowledge that, once the Pack is opened and the outcome revealed, you lose your right of withdrawal with respect to that Pack, pursuant to Art. 59(a) of the Italian Consumer Code and Art. 16(a) of Directive 2011/83/EU (services fully performed with the consumer’s prior express consent and acknowledgment of the loss of the right of withdrawal). This consent is collected through a dedicated confirmation before your first Pack opening and is recorded in our logs together with the timestamp of each opening.
Where the mandatory law applicable to you grants a right of withdrawal in relation to the delivered physical Item notwithstanding Section 10.2, that right prevails. In that case:
You may exercise any available withdrawal right:
We will confirm receipt of your withdrawal on a durable medium without delay.
If you are a consumer resident in the United Kingdom, you benefit from the cancellation rights set out in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015, which mirror the structure above: a 14-day cancellation right for unused Credits and unopened Packs, exclusion of cancellation for the pack-opening service performed with your express consent and acknowledgment, and the statutory rights concerning delivered goods. These Terms are to be read consistently with those Regulations for UK consumers.
Statutory “cooling-off” rights vary by country and may not exist for online purchases in your jurisdiction (for example, no general federal cooling-off right applies to online purchases in the United States). We voluntarily extend the regime in Sections 10.1–10.2 (14-day withdrawal for unused Credits and unopened Packs; no withdrawal after opening) to all customers worldwide as a contractual minimum. Where the mandatory law of your country of residence grants you broader non-waivable rights, those rights prevail over these Terms.
11.1. Where the Platform offers the option to exchange a pulled Item for Credits at the displayed “sell for” value, this exchange is voluntary, requires your explicit confirmation, and is final once confirmed. Ownership of the Item returns to the Seller upon confirmation.
11.2. The exchange results exclusively in Credits governed by Section 4. No cash payment is ever made, offered, or implied for Items exchanged through this feature. This feature is a trade-in against store balance, not a purchase of the Item for money.
11.3. “Sell for” values are set by the Seller, may be lower than open-market values, and may change over time. The value displayed at the moment of your confirmation applies.
12.1. As a Consumer you benefit from the legal guarantee of conformity under Arts. 128–135-septies of the Italian Consumer Code (implementing Directive (EU) 2019/771): we are liable for lacks of conformity existing at the time of delivery which become apparent within two years of delivery of the physical Item. Consumers in other countries additionally retain any non-waivable statutory warranty of their country of residence (for example, rights under the UK Consumer Rights Act 2015 or applicable US state implied-warranty rules).
12.2. Given the nature of the products, the following do not constitute a lack of conformity:
12.3. The following are covered by the guarantee:
12.4. Remedies follow the statutory hierarchy: replacement (where possible for a unique collectible) or, failing that, price reduction or termination with refund. Report any lack of conformity to quazacards0@gmail.com with photos of the Item and packaging; we recommend doing so promptly and, for transit damage, within a reasonable time of delivery.
12.5. Product safety. Our Items comply with Regulation (EU) 2023/988 (General Product Safety Regulation) where applicable. Collectible cards and cases may contain small or rigid plastic parts: keep out of reach of small children.
13.1. Payments are processed by our third-party payment provider, Stripe. We do not store complete payment card data. Prices are displayed inclusive of VAT where applicable to your destination; for extra-EU destinations, prices may be displayed net of local import taxes (Section 8.3).
13.2. Initiating a chargeback for a Pack that was validly opened and whose outcome was delivered or made available in your Dashboard (in the absence of a genuine payment error, unauthorized transaction, or our breach) constitutes a breach of these Terms. We reserve the right to: suspend the account and withhold shipment of Items associated with disputed payments while the dispute is pending; deduct from the account balance Credits corresponding to amounts clawed back; and recover Items or Credits obtained through fraudulent chargebacks. Nothing in this Section limits your legitimate rights vis-à-vis your payment provider.
14.1. One account per person. It is prohibited to: create multiple accounts; use bots, scripts, or automation to purchase or open Packs; exploit bugs or pricing errors; abuse promotions; resell account access; or misrepresent your identity, age, or location to circumvent restrictions.
14.2. In case of breach we may suspend or close the account. Items already validly pulled and paid for will still be shipped, exchanged for Credits, or refunded at the price paid, at your choice; promotional Credits granted free of charge may be forfeited. Manifest pricing or odds errors (e.g., a technical malfunction displaying impossible values) entitle us to cancel the affected transactions with a full refund of the price paid.
14.3. Suspicious Activity. We continuously monitor the Platform to protect users and the integrity of the odds system. If we detect activity that we reasonably suspect to be fraudulent or abusive, including but not limited to: use of stolen or unauthorized payment methods; identity or age misrepresentation; multi-accounting; use of bots, scripts, exploits, or manipulation of the opening or odds mechanics; money-laundering patterns; abnormal purchase, buyback, or chargeback patterns; or circumvention of territorial or age restrictions, we may, in the following order of proportionality:
Investigations will be concluded without undue delay and in any event within 30 days, extendable only if we are awaiting information from you or from a payment provider or authority. If the investigation clears the activity, the account and all Items and Credits are restored in full. If the account is terminated but specific purchases are found to be legitimate, the Items validly paid for in those purchases will be shipped or refunded at the price paid. Nothing in this Section deprives a Consumer of remedies for transactions that were lawful and properly paid.
15.1. Pokémon and all related names, characters, and images are trademarks of Nintendo, Creatures Inc., GAME FREAK inc., and The Pokémon Company. One Piece and related properties are trademarks of Eiichiro Oda/Shueisha, Toei Animation, and Bandai. PSA is a trademark of Collectors Universe, Inc. QuazaPacks and MAC ENTERPRISE S.R.L.S. are not affiliated with, endorsed by, or sponsored by any of these entities. We sell authentic, lawfully acquired physical collectibles on the secondary market under the principle of trademark exhaustion.
15.2. The Platform’s own branding, design, software, odds engine, and content are the property of the Seller or its licensors and may not be copied or reused without consent.
16.1. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for wilful misconduct or gross negligence, or for any liability that cannot be excluded or limited under the law applicable to you.
16.2. Subject to 16.1, our total liability arising from or in connection with any Pack purchase is limited to the price paid for that Pack plus any shipping costs paid for the relevant Item. We are not liable for loss of expected resale profit, loss of opportunity, or fluctuations in collectible market values.
16.3. We are not liable for delay or failure caused by events beyond our reasonable control (force majeure), including carrier disruptions, customs actions, natural events, or governmental measures; statutory refund rights for non-delivery remain unaffected.
17.1. Personal data are processed in accordance with Regulation (EU) 2016/679 (GDPR) and D.Lgs. 196/2003 as amended, as described in our Privacy Policy and Cookie Policy, available on the Platform. For customers outside the EU, we apply GDPR-level safeguards to international data transfers.
18.1. These Terms are governed by Italian law, without prejudice to the following: if you are a Consumer habitually resident in another EU/EEA country or in the UK, you additionally retain the protection of any mandatory provisions of the law of your country of residence (Art. 6, Regulation (EC) 593/2008 “Rome I”); if you are a Consumer resident elsewhere, any non-waivable consumer protections of your country of residence remain unaffected.
18.2. For Consumers resident in Italy, the exclusive competent court is the court of the Consumer’s place of residence or domicile (Art. 66-bis Italian Consumer Code). For Consumers resident elsewhere in the EU, jurisdiction is determined under Regulation (EU) 1215/2012, which generally allows you to sue and be sued in your own country. For all other users, the courts of Napoli, Italy have jurisdiction, save for mandatory rules to the contrary in your country of residence.
18.3. Before starting court proceedings, you may access out-of-court alternative dispute resolution (ADR) through a consumer ADR body established in Italy or in your country; we will provide the details of a competent body on request and will state whether we commit to participate. The former EU Online Dispute Resolution (ODR) platform has been discontinued and no longer accepts new complaints.
18.4. Complaints can be addressed at any time to quazacards0@gmail.com. We aim to respond within 5 business days.
19.1. Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in force; the invalid provision will be replaced by a valid one that most closely reflects its purpose.
19.2. No waiver. Our failure to enforce any provision is not a waiver of it.
19.3. Assignment. You may not assign your rights under these Terms without our consent. We may assign the contract within a corporate reorganization, provided your rights are not diminished.
19.4. Changes. We may update these Terms from time to time. The version in force at the time of your purchase applies to that purchase. Material changes will be notified on the Platform and, for account holders, by e-mail.
19.5. Survival. Sections concerning Credits, delivered Items, guarantees, liability, and disputes survive account closure.
These are the two consents collected on the Platform. You will see the first one at checkout, and the second once, before your first Pack opening.
Complete and return this form only if you wish to withdraw from an eligible purchase, or use the withdrawal function for an instant version of the same thing.
To: MAC ENTERPRISE S.R.L.S., Via Gaetano Filangieri 48, 80121 Napoli (NA), Italy, quazacards0@gmail.com / macenterprisesrls@legalmail.it
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following: [unused Credits: amount / unopened Pack: order number]
(*) Delete as appropriate.