After you open a Pack, the Item you received is allocated to your account and shown in your Dashboard. You may then request shipment to your address, keep the Item stored in your Dashboard for later, or — where offered — exchange it for Credits at the displayed “sell for” value.
Items stored in the Dashboard are physically held by us (or our logistics partner) on your behalf, free of charge and identified as yours, for at least 12 months, after which we will contact you to arrange shipment or exchange.
Shipping costs, carriers, insurance, and estimated delivery times are displayed when you request shipment. All Items are shipped fully insured and with tracking.
Unless a different date is agreed, we deliver without undue delay and in any event within 30 days of your shipment request (Art. 61 Italian Consumer Code). If we fail to deliver within an additional reasonable period you set after that deadline, you may terminate the contract for the relevant Item and receive a remedy under our Returns & Refunds policy.
Carrier names and precise delivery windows per destination will be listed here once confirmed.
Risk of loss or damage passes to you when you (or a person you designate, other than the carrier) take physical possession of the Item. Until then, loss or damage in transit is our responsibility and is handled under our Returns & Refunds policy.
For orders shipped outside the EU, you are the importer of record. Import duties, customs fees, brokerage charges, and local taxes levied by the destination country are your responsibility unless expressly stated otherwise at checkout. Shipments refused and returned to us because of unpaid duties may be re-shipped at your cost or converted into Dashboard storage.
We ship worldwide except to countries subject to sanctions or where carriers do not operate. You are responsible for verifying that importing collectible cards is lawful in your jurisdiction.
Questions about a shipment: quazacards0@gmail.com